An operator's take on where AI actually fits in a small or mid-market business, and where it doesn't. You don't have a Microsoft Excel strategy. You have a finance team that uses Excel for the things Excel is good for, and uses other tools for the things Excel isn't good for. The same posture is the right one for AI.
Read more →When I scope a project with a new client, the first question I ask isn't "what should we build?" or "what should we fix?" It's "what happens when I'm not here anymore?" Most consulting doesn't plan for the consultant's departure. The work I do is supposed to be the client's when I leave, whether that's a written close procedure, a software upgrade plan, a new file layout, or a custom application with a departure checklist.
Read more →Past a certain size, vendor management stops being a relationship managed by a person and starts being a system managed by software. The damage from a fragmented vendor system rarely shows up as a single dramatic failure — it shows up as a steady tax on everything around it.
Read more →Every piece of business software is built for a general case. But your business isn't the general case. The distance between what your software was designed to do and what your business actually needs it to do is exactly where time gets lost and good people end up doing manual work that should have been automated years ago.
Read more →There's a version of this story I hear often. A department head needs to know where a project stands. A controller wants to pull vendor spend by category. Simple questions, in theory. But in practice, getting the answer requires the right person who knows how to pull it — and probably a few hours of waiting.
Read more →There's a version of "getting by" that looks fine from the outside. Invoices go out. Payroll runs. Reports get built. But if you pull back the curtain, you'll often find someone spending three hours every Friday doing something a computer should have done in three minutes.
Read more →Most companies are running on a patchwork of workarounds. A spreadsheet for payroll. A separate system for job costing. An email chain for approvals. It gets the job done — until it doesn't.
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